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StepSafe SS-01 device, top down

Lifetime Pro

The subscription question, answered permanently. One payment, then nothing.

Most popularNo monthly fee
US$299

No activation fee. Free shipping.

Pays for itself against monthly in about 11 months.

One device plus service for the life of that device. No monthly fee, ever.

No subscription needed. Service is included for as long as the device works.

1

Why order now

  • Lock in the early price. US$299 now, then US$399 once devices ship in early 2027. You save US$100 (25%).
  • Get an early place in line. Devices ship in early 2027. Orders go out in the order they were placed, straight after our Kickstarter backers.
  • You are covered. If it arrives faulty or damaged, tell us within 30 days of delivery and we replace it free. Every device has a one year warranty against defects. If we ever cannot ship your order, you get a full refund. Warranty details
  • Try it for 30 days. Not for you? Send it back for a refund. Changed your mind? Cancel any time before your device ships for a full refund, minus the payment processing fee.

Ships in early 2027. We ship to the United States and Canada only. Covered by our warranty and returns policy.

In Ontario, GPS tracking devices are on the Ontario Autism Program’s eligible expenses list. See our funding page for details and links.

What arrives

  • StepSafe SS-01 device
  • Clip-on attachment
  • Lanyard attachment
  • USB-C charging cable
  • Service for the life of that device
  • Priority support

Worth knowing

What lifetime actually means

Service for the working life of the device you receive. Not your lifetime, and not transferable to a device you buy later. If that device stops working and cannot be repaired, the service ends with it.

What happens if it breaks

The one year warranty covers manufacturing defects. After that, Lifetime Pro holders can buy a replacement device at a reduced price and carry the service across to it. See the warranty terms for the current figure.

No price rises

A monthly plan can go up. This cannot, because there is nothing left to bill.

Questions before you order

When will it arrive?
Devices ship in early 2027. Our Kickstarter backers receive the first batch, and orders from this shop go out straight after them, in the order they were placed. Shipping is free to the United States and Canada.
Monthly, 1 Year Plan or Lifetime Pro: which should I choose?
It is the same device and the same app either way. Monthly costs less today and then US$14.99 a month for the service that keeps it connected. Monthly billing starts only when you activate your device in the app, not when you order or when it ships. There is no contract: if you stop, the device stays yours and service pauses after a 30 day grace period. Lifetime Pro is one payment (US$299 at the early price) that covers the service for the life of the device, so if you expect to use it for more than about a year, Lifetime costs less. 1 Year Plan sits between them: the device and its first 12 months of service in one payment. After the 12 months it carries on monthly at the standard rate, unless you cancel. The device stays yours either way.
What if something goes wrong? Can I get a refund?
Try it for 30 days. Not for you? Send it back for a refund. The 30 days start when your device is delivered. You pay the return shipping. When it arrives back in good condition with its cable, we refund what you paid, minus the payment processing fee, to your original payment method. Monthly service already used is not refunded. Changed your mind? Cancel any time before your device ships for a full refund, minus the payment processing fee. If it arrives faulty or damaged, tell us within 30 days of delivery and we replace it free. Every device has a one year warranty against defects. If we ever cannot ship your order, you get a full refund. Read the warranty.
Does it listen to my child?
No. It never listens and it never records. It shares location and nothing else, so it raises no recording question at school. Location is encrypted, only the people you invite can see it, and we never sell or share it. You can delete your data from the app at any time.
Does it work in Canada and the United States?
Yes, across both countries. It has its own SIM built in, so there is no phone plan to buy and no roaming fees. It works anywhere with cell coverage, no WiFi needed.
How long does the battery last?
Up to 4 days on a charge, depending on use, so most families charge it about twice a week. It charges over USB-C, and the app shows the battery level.

Lifetime service and the warranty are different things

Lifetime covers the service. The hardware carries the same one year warranty as every other device, and StepSafe Care extends that to two. If the device fails outside warranty, Lifetime holders can replace it at a reduced price and keep the service.

Read the warranty terms